Platinum Level Service Provider
Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, announced today that it has recognized Allfax Specialties as a Platinum Level Service Provider for its high level of achievement in critical areas of service delivery. The Sharp program was designed to distinguish service organizations that not only meet, but also exceed performance benchmarks and the implementation of industry best practices in this area.
To qualify for the program and be eligible to receive the Platinum Level Service Provider Award, an organization must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction. The recognized companies must show commitment to training by having archived certification on all
current models, as well as a certification in a Network discipline. In addition, the organization needs to have written service escalation processes ensuring their commit to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize mean copies between visits.