When printing from a Macintosh and a problem arises it is best to follow these simple practices.
1. Make sure you do not need any software updates. 2. Make sure you select the appropriate features when running the job. 3. Create Pres-set Entries in the System Dialog box for printing. Sometimes the Mac OS will not save and lock in your features. Creating the Pre-Sets will create saved programs that will lock in those features. For example: Black and White Only printing, Secure Printing, Printing to the Hard Drive for retaining documents on the copier for retrieval, etc..